Frequently Asked Questions
Please read our FAQ before sending us a message.
We offer direct-to-garment (DTG) digital printing and traditional silkscreen printing (Screen Printing), all in-house. Both of these processes provide professional, washable prints on a variety of fabrics.
Before you get started
All of our prints are retail-standard, but the look & feel varies depending on the process. Digital prints on white garments almost feel like the shirt, whilst digital prints on darker garments tend to sit on top of the shirt, but with a soft, malleable feel. Screen prints in general act in a similar way, with prints sitting atop the garment with a soft hand feel. All our prints have excellent washability and should last for years.
Digital, or direct-to-garment (DTG) printing is a process where essentially a large inkjet printer prints specialty ink directly onto garments, instead of paper. With darker garments, a white under-base layer is also applied.
The screen printing process is a little more laborious, and involves pressing ink through a stencil. Each color in the design is printed separately with its own stencil, and a white under-base is also applied if the garment is darker.
Both processes produce comparable, retail-quality prints, and each have different strengths and finished looks.
Placing an order
Our Online Designer is made to help you lay down your great ideas with a host of decorative options; text, designs, and alternating text (like team names).
To make sure our print team can produce your timeless customized garments, here are a few hot tips for your next order:
- Photo/image quality
For crisp, vibrant images, you always want to submit high-resolution images. Keep in mind that pictures on the internet generally aren’t great quality, so make sure you ask your designer, friend, grandchild or Google image search to give you the largest image size possible.
- Illustrations & text
If you’re uploading your own, try and get us a vector version, although high-res images will also be great.
- Color use (screen printing)
If you’re screen printing, it’s best to have a think about specifically which PMS color(s) you’d like to print on.
We’ve been printing for years, so there’s a fair bit of experience and muscle memory we apply to each and every print. If something doesn’t look quite right, we’ll get in touch to make sure you get the best outcome. If you have any specific requests or comments, please make a note of it so we know!
If it’s a solid color background simply email us your artwork to (email@example.com) and we will remove it for you free of charge! Or, alternatively, leave a note on your order when you place it online, or use the ‘background removal’ tool on our website.
We’re legally bound by copyright & intellectual property laws to keep your work safe, and over the years we’ve printed for many artists, businesses and events with great ideas. Our internal framework ensures your great ideas and designs are kept safe and secure.
Shipping & delivery
- Regular Shipping – $15 per order, or FREE if your order is over $100
(Allow 7–10 business days)
- Pick Up In New York– FREE from 73 Verdi Street Farmingdale, NY 11735
(Allow up to 7 business days)
- Rush Shipping – Priced per item, depending on how quickly you need them, even if it’s within 24 hours
(Allow up to 3 business days, but for Next Level garments we do them same day if you order before 10am)
- International Shipping (outside of United States) – Priced per item, depending on where it’s headed
(Allow 1–5 weeks, depending on location)
Orders usually take 7-10 business days to order, print and deliver. If you need your order by a certain date, we can usually accommodate that, just choose one of the ‘rush’ options during checkout.
Occasionally one of our suppliers may be out of stock, and they’ll let us know when to expect it again. In this situation, we’ll get in touch with you to see whether you’d like to wait, replace the item or print on something else.
We’re always aiming to give you the best outcomes, and this means regular quality control checks. From time to time, a printed garment may not meet our standards, and we’ll need to reorder the stock to complete your order. This may change your delivery date, but we’ll keep you updated.
Yes, we do.
Cost & payment
Pricing for one-off t-shirts starts at $15 per shirt including printing, whilst bulk orders can cost around $5-$15 per shirt including screen printing, though it depends on the order quantity.
Using our Online Designer, you can easily put together your idea, and generate a live quote to guide your process. Alternatively, we’d love to hear from you, so email us and we can help with quotes and costing.
Yes. Our design software automatically adjusts the prices to give you the most discount depending on the quantity and the amount of colors used in the design. The discount may be anywhere from 10% to 75%.
For more detailed quote email firstname.lastname@example.org.
Our website checkout system is SSL secured, which means that a system is in place (using encryption) to secure & protect transactions. Our online payments are processed through square which means your hard-earned cash is always safe.
Garments & their life with you
You’re more than welcome to pop into our store, Monday to Friday, 9am-5pm to try on a garment, or alternatively you can check out the size information in the product info tab when you are designing online.
To get the perfect fit, grab a t-shirt that fits you really well and lay it flat on a table. Measuring from armpit to armpit will give you a size to compare with the size guides available on our website.
Yes, absolutely! If it’s a digital print (usually under 12 items), it needs to be at least 70% cotton. If it’s a screen print (over 12 items), we can pretty much print on anything. If you’d like to BYO, make sure contact us via email@example.com.
To maximize the lifetime of your new custom items, make sure you follow the steps below.
- Delicate/gentle wash with cold water
- Wash inside out
- Only iron inside out (if you absolutely must)
- Do not tumble dry
- Do not dry in direct sunlight
We’re at the forefront of print technology. If you care for the garments well, they’ll last for years to come.
To get an update on your order, please login to our customer portal and view your order.
It’s a bummer when things aren’t quite right, so please get in touch and we’ll get on to rectifying your order!
We aim to deliver within 7 business days. If you haven’t heard from us and the due date on your invoice has passed, please give us a call and we’ll be able to chase this up for you. If you have a date or event you need this for please get in contact with us before you need them so we can ensure you get them on time.
We really appreciate feedback! Positive or negative. We go through every piece of feedback with our team and create processes around it, so if you can email us at firstname.lastname@example.org we will use your feedback to improve our services for the future!